Super Cool Draco Wooden Baby Chair

Shipping Costs

The shipping charges advertised on the item you are bidding on incorporate post & packaging insurance, but this is for a standard untimed next day delivery up to 5:30pm. Timed deliveries are available upon request and also Saturday deliveries but additional costs will be levied.

The costs advertised only apply to UK Mainland addresses, for channel islands, Guernsey, Isle of man, northern Ireland and southern Ireland, please contact us before purchase. As costs depend on weight and size of the packages.

Signing For the Deliveries

It is your responsibility to ensure that the packaging of your goods is checked BEFORE signing the delivery note for any signs of damage.

The goods leave our premises after a full inspection from our team of staff and therefore any damage will only have occurred in transit.

• ·       If you see signs of damage to the outside of the box then it is VERY IMPORTANT that you sign the delivery note as? Damaged?. In this case mark it as "box damaged" next to your signature. Otherwise please sign for the parcel 'unchecked' next to your signature. In the unlikely event that the item has been damaged during transit, please notify the driver there and then and then us by email within 48 hours of receipt.
• ·       You must  provide a digital photo of the damage or keep all packaging for the courier to inspect – failure to do so will invalidate any claim.
  If nothing has been reported either to us or Initial CITY LINK then after 48 Hours your claim for damaged goods will be invalid.
• ·       If the courier has attempted to deliver your item and has left a card you must contact the couriers direct. You will get only 3 attempts.
• ·       Re-Shipment of the an item returned to us due to more than 3 times being carded and contacted will result in additional costs before goods are re-released including another shipment charge and another L35.00 charge for temporary storage charges made by CITYLINK under there terms and conditions.
• ·       If after 7 days nothing has been reported , we cannot under any circumstances facilitate any claim.

Returns Policy

• ·       Once agreed by us, any item can be returned whatever the circumstances within the first 7 days, on the following conditions :-
• o       Must be in their original packaging
• o       In perfect condition allowing us to re-sell the item
• o       A handling charge of 30% of the value plus the shipping costs will be removed from any refund, should goods be returned as “unwanted”

We will then send in INITIAL CITY LINK to collect the package, which must be in a sealed box, to be returned to us for inspection.  The refund will be processed within 48 hours of receipt of goods.

If after inspection the goods are damaged and have not been previously reported to us, they will be sent to you and any refund will be invalid.

Damages

As a company we endeavour to ensure all packages arrive safely and securely at your premises. We only use black security pallet cling film to stop any damp, tampering, theft, and to secure the parcel, we also use fragile tape on the packaging.

However despite our best efforts, we cannot legislate what occurs whilst the goods are in the hands of our courier.  90% of the good we sell is wood, and this is of course open to any knock in transit.

As part of our customer service, and our refund policy we reserve the right to replace any broken part quickly (within 72 hours) either via ourselves or the manufacturer sending a replacement part.

Should any damage have occurred, this must be emailed to us within 48 hours of receipt of goods, via email and also provide digital photo’s of the items as evidence of any claim. Failure to do means our company cannot act at all to address any issues, this must be done within 7 days, otherwise your claim is void.

EBAY FEEDBACK
Our company takes great pride in keeping our feedback 100%. More than that we want you to feel completely satisfied with any product you buy from us. We only sell brand new products, from reputable BABY GOODS Manufacturers.

Unlike other suppliers, we clearly advertise our telephone contact number on all auctions, and remain open from MONDAY to SUNDAY 9am to 10pm to answer any questions via the telephone. We also try to respond to all questions via email within an hour, to help you make an informed decision.

Yes accidents can happen, but we will endeavour to resolve any issues no matter how small the problem with minimum fuss, and stress to your self.

Our 'Powerseller' status proves that we strive for 110% customer satisfaction for all orders. And we will keep you up-to-date; via the ebay email system should any issues arise.

Our company only leave’s feedback once you have received the item, and
are completely satisfied with your purchase. If you are not happy, please contact us first so we can resolve your issues. Please do not leave negative feedback without first letting us rectify your complaint.

Our company takes great pride in keeping our feedback 100%. More than that we want you to feel completely satisfied with any product you buy from us. We only sell brand new products, from reputable BABY GOODS Manufacturers.

Unlike other suppliers, we clearly advertise our telephone contact number on all auctions, and remain open from MONDAY to SUNDAY 9am to 10pm to answer any questions via the telephone. We also try to respond to all questions via email within an hour, to help you make an informed decision.

Yes accidents can happen, but we will endeavour to resolve any issues no matter how small the problem with minimum fuss, and stress to your self.

Our 'Powerseller' status proves that we strive for 110% customer satisfaction for all orders. And we will keep you up-to-date; via the ebay email system should any issues arise.

Our company only leave’s feedback once you have received the item, and
are completely satisfied with your purchase. If you are not happy, please contact us first so we can resolve your issues. Please do not leave negative feedback without first letting us rectify your complaint.

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