| Frequently Asked Questions |
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- How do I pay? You can pay with Visa, MasterCard, American Express, or Discover. In addition, we accept PayPal, checks or money orders. International customers are required to submit payment via credit card or PayPal. To complete your purchase on our secure site, customers are required to visit: http://www.marketworks.com/pay.asp.
- What are the shipping and handling charges? The exact fees are listed in each auction description by simply reviewing the shipping table. Rates start at $4.95 for the first item/$2.00 for each additional item for one order with a single payment.
- How do I combine several auctions won for one payment? To complete your purchase on our secure site, customers are required to visit: http://www.marketworks.com/pay.asp. Just enter one of the auction item numbers. The check out system will find the rest and combine shipping costs to save you additional money. If you have more than one email address, be sure to use your email registered with your eBay account.
- When will my order be shipped? Orders are shipped within 24hrs of receipt of payment Monday - Friday.
- Why buy from Gnoel & Hop? There are lots of reasons!! Unique products, hundreds of selections, 30-Day Returns, 100% Satisfaction Guarantee, 5 years of proven products and service selling on eBay.
- How many items can I win? We ask customers to check out and submit a payment once a week or once every 10 items, whichever comes first.
- Do you offer additional discounts on shipping and handling charges? With auction bids starting less than $1, we do not offer further discounts. Typical final bids are 80% off retail prices.
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Where do you ship? To anywhere on earth.
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Will you leave feedback? Yes, our system is programmed to automatically post positive feedback immediately after receipt of positive feedback. Receipt of any neutral or negative feedback is also addressed.
- How do I contact Gnoel & Hop? Our email is sales@gnoelandhop.com for all customer inquiries.
Email ebay@gnoelandhop.com
Merchant Services for business owners merchantservices@gnoelandhop.com
Please include your business name with your correspondence to us. Learn More...
Winning bidder Check Out Here
 
The winning bidder can simply click on the Check Out link above - it's that easy and required from us to generate an Order, confirm your shipping address, and select your payment method. Enter the Auction Item Number you won along with your registered eBay email. If you've won multiple auctions, just enter one of the numbers. We'll find the rest and combine shipping, handling, and insurance charges to save you additional money.
- Shopping Security and Privacy
Information supplied by you is only used at Gnoel & Hop. We do not sell or offer, in any way, our customer's email, phone number, addresses, or any other information to others.
One of our top priorities with customers is to provide a safe a secure way to shop online. Credit card security is one of our top priorities at Gnoel & Hop, and that is why we guarantee 100% secure ordering for all of our guests. To protect you and your credit card information, we use Secure Sockets Layer (SSL) technology, which is the industry standard and among the best software available today for secure commerce transactions. SSL sends your credit card number to our computer in an encrypted code, which only we can decode.
Our shopping system is so safe that we have been awarded "Certified Merchant" status by our bank. In the unlikely event of credit card fraud, we will guarantee your protection against any fraudulent charges.
Does it work on my Web browser? Our transaction system currently works only with web browsers that can use SSl such as Microsoft Internet Explorer, Netscape Navigator and the America Online browser.
- Corresponding with Us
- Our email address is ebay@gnoelandhop.com. Our own customer service policy is to reply to all customer inquiries within 24hrs, Monday - Friday.
- If you are not getting a reply from us, you may not be using our correct email address or your email system is blocking our correspondence with you. Be sure to also check your bulk mail folder!
- Email Notifications
- Correspondence is with your registered eBay email address used during the auction
- Emails are automatically sent for winning bidders, receipt of cleared payments, and when your package is shipped.
- Payment reminders are sent to customers that do not Check Out within 8 days of an auction closing and have not paid within 10 days
- Non Paying Bidder notices are sent to customers that have not used Check Out or have not paid within 18 days. We do this simply to get our selling fees refunded from eBay.
- Check Out (top of page)
- All customers must use the MarketWorks Check Out system. Failure to do so will result in a delay of your merchandise. Please help us process your Order quickly and use our Marketworks Check Out. Thank you!
- Our Top 5 Help Tips with Check Out
- Use your email registered with eBay. If you have changed emails, use the one when the auction ended. Using another email account other than the one registered with eBay is by far the #1 problem customers have when checking out.
- Wait for just a few minutes after your auction has ended to Check Out so our system has time to gather the auction information from eBay.
- Everyone needs to Check Out! If you don't, it's like going to grocery store and walking out the door without stopping by the cashier :)
- Our system automatically combines all of your items and applies shipping discounts. So, you don't need to contact us to combine items. You can check out at your convenience.
- Use your email registered with eBay...that's our number one customer problem with Check Out.
- eBay Check Out and PayPal. Completed your shopping? Please do not use the eBay Check Out system and do not pay us direct from www.Paypal.com. At Check Out, customers can simply select PayPal as your method of payment if you prefer. Please help us process your Order quickly and use our Marketworks Check Out. Thank you!
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When to Check Out. It depends on how many auctions you are bidding on....
- For one auction, you can Check Out if you are bidding, and have won, a single auction
- Two or more auctions, visit Check Out after the completion of the last item. A payment is required once every 7 days or every 10 items, whichever comes first
- Order Tracking. We offer a convenient way for you to know your Order status including payments that have posted and shipping status. We will also send you an email when we have received your payment, shipped your merchandise, and a final email to express our gratitude and see if you have any additional questions.
- Returns and Exchanges. (top of page)
- We offer a courteous refund of the purchase price of any item returned to us within 10 days.
- Due to our limited supply, we do not offer exchanges.
- Please use our returns form and include in your package mailed back to us.
- We will mail you a company check within 7 business days of receiving the items.
- For damaged items that have been purchased with insurance, simply send back to us via USPS 1st class mail and we will reimburse you for all of your shipping.
- Feedback. We gladly exchange positive feedback for each customer and each auction. If, for any reason you are not satisfied with your purchase, please contact us and we will make it right.
Normal business hours are 9am - 5pm eastern standard time except weekends and holidays. Please reference our handy Frequently Asked Questions section and Sizing Chart if needed. Send your additional questions to ebay@gnoelandhop.com where we pride ourselves in serving you.
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Looking for the best prices and customer service to stock your store?
You'll want to try our eBay Merchant Services Program! Read below for complete details.
About Merchant Services Each one of our customers is important to us. We recognize that many of our customers are store owners who purchase merchandise. To better serve you, we are pleased to offer the following services tailored just for you - FREE! All of the Gnoel & Hop services that our customers have enjoyed for over 5 years.
It's Easy!
1. Select Buy It Now (BIN) on all the items you want from the Gnoel & Hop eBay Store.
2. Visit our secure check out page where all of your items will be waiting in a shopping cart for you.
3. Enter the promotion codes (a list of promotion codes is found below) for free shipping and up to 70% Off BINs
4. All items are in stock and will be shipped within 24hrs from our warehouse in Cary, North Carolina. U.S.A.
Continue reading below for details on all of the great benefits and discounts....
To take advantage of these services:
- To qualify you must be a business.
- Simply enter your company name when prompted during Checkout There are no fees involved to qualify for these services.
- During your next purchase, we'll include detailed information about Gnoel & Hop Merchant Services along with your Order!
Merchant Services Contact Information
Email merchantservices@gnoelandhop.com
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Below are the Shipping, Handling, and Insurance details for items sold by Gnoel & Hop on eBay. (top of page)
- Fast Shipping and Delivery Time. Combined with the Singapore Post Limited Program, our shipping method is the best deal you will find for Basic Shipping! It's more secure and, for most destinations, it's much faster than all other mailing methods. Available for all international shipments. Packages are usually shipped within 24 hrs of auction Check Out with payment except weekends and holidays. Read more...
- Expedite your Shipment. You've made a great purchase and now you want to get it quicker than our Global Shipping service. You can combine your great savings with super fast delivery! At Check Out, customers can upgrade to FedEx. These expedited services offer 2-5 day delivery with delivery confirmation and/or package tracking.
- Which Shipping method should you select? Our default shipping method is called First Class Global Mail using Singapore Post Limited for international orders. You should choose our expedited shipping methods if you need your merchandise by a specific date such as a holiday or birthday
- Order Tracking. Click on the link to track your package. Tracking service is available only if you purchased insurance or sent by experdited shipping method.
- First Class Global Shipping Claims For First Class Global Mail (Singapore Post Limited), there is a 30 day waiting period before a claim can be filed for lost packages. If your package doesn't arrive 30 days from the shipping date, please let us know by email (ebay@gnoelandhop.com). If your package arrives damaged and you have paid for insurance, please let us know right away. We have shipped over 20,000 packages by our First Class Global Mail in the past 10 years and less than 1% was not delivered, i.e. lost, but approximately 18% of the packages did take longer than one week to arrive, about 10% took 2-3 weeks to arrive. It is very rare for a package not to show up within the 30 day time frame, which is why Singapore Post established the waiting period and we use it too. If you provided an incorrect shipping address to us, guaranteed delivery is null and void. If you leave us negative or neutral feedback because you don't like our policy, then guaranteed delivery is null and void. All claims must be filed within 60 days. Claims filed after 60 days will not be honored. If your package had a tracking number and USPS shows that it was delivered, please contact your local Post Office where they are probably holding it for you.
- Origin. All merchandise is shipped from our warehouse located in Singapore.
- Availability. We are experts with international customers! Shipped to anywhere on earth everyday Monday - Friday. Most of our international customers are located in parts of USA, Europe, Asia, and Australia. Merchandise exported outside the Singapore usually incur duties and tariffs. See your local post office or customs office for details. Declared value of merchandise is based on the final bid price amount.
- Insurance. Insurance is available and recommended. We use our own insurance company so there are no forms to fill out or insurance agents calling your house. Insurance is for protection against damaged items in the mail. To track your merchandise, you will want to expedite your order with either FedEx.
- Discounts. Purchase two or more items and receive a discount! Read the Destination Rate Table below for details. Our merchandise listed on eBay are special offerings with final bid prices around 80% off retail so further discounts are not offered. Discounted shipping, handling and insurance charges apply to an Order with a single payment.
- Pick Up. Merchandise is not available for pick up at our warehouse.
Destination Rate Table
Shipping and Handling rates for single item and multiple item discounts for First Class Global shipping and handling with Singapore Post Limited are found in each auction. At Check Out, customers can choose to expedite a shipment via Singapore Post Limited or FedEx for even faster delivery. Expedited services offer 2-5 day delivery with delivery confirmation and/or package tracking. |
- Domestic Shipping Details (top of page)
- We ship domestic orders everyday, Monday - Friday, excluding holidays.
- Packages are generally mailed within 24hrs of payment receipt and will reach within 2 days.
International Shipping Details (top of page)
- We ship international orders everyday, Monday - Friday, excluding holidays.
- Packages are generally mailed within 24hrs of payment receipt.
- Customs may be assessed on your package which vary from country to country and is the responsibility of the customer.
- We are required by law to correctly note the value of the merchandise which is the final bid price of the item.
- We suggest you use Fedex for quicker delivery time, however, Fedex charges more in broker fees at customs
- International Estimated Delivery Time
- First Class Global Mail Shipping
- Expedited Shipping
- Fedex with tracking and delivery confirmation
- USA 3-5 days
- Europe 4-7 days
- Asia 1-3 days
- All other please contact us
We offer a wide variety of payment options for your convenience! (top of page)
- Secure and reliable transactions. As online shoppers ourselves, we know the importance of providing our customers with a secure and safe shopping environment.
- Payment. Required within 7 days of auction close. We do allow a few extra days for receipt of checks or money orders.
- If you are bidding on several items, we are pleased to save you additional money by combining shipping, handling and insurance but a payment is required once every 7 days or every 10 items, whichever comes first.
- All amounts are in US Dollars.
Guarantee To You (top of page)
Thank you for shopping with Gnoel & Hop! I want each one of our customers to be happy with their purchase and shopping experience with us. Actually, I want customers to be delighted with the value and other great qualities found at our store. We will try very hard to make that happen for you. For over 4 years, it seems to be working with over a 99% positive feedback rating serving thousands of customers, one at a time.
We take great care that each item is correctly described, authentic, not damaged, or misrepresented in anyway. If, for any reason you are not satisfied with you purchase, please contact us so we can make it right.
Thank you for shopping with us. Please let us know what we can do for you!
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